Last updated: 25 August 2026

Outdoor Shop NZ respects your privacy and is committed to handling personal information responsibly and in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and the choices and rights you have in relation to your information.

Outdoor Shop NZ is a New Zealand online retailer of outdoor, navigation and adventure gear.

For privacy enquiries, access requests or correction requests, you can contact us at:

Outdoor Shop NZ Email: info@outdoorshop.nz Website: outdoorshop.nz

The personal information we collect depends on how you interact with Outdoor Shop NZ.

This may include:

• your name;
• email address;
• phone number;
• billing and delivery details;
• information associated with your customer account;
• products you purchase and details of your orders;
• payment status and transaction information;
• delivery and fulfilment information;
• marketing preferences;
• enquiries, messages and other communications with us;
• product reviews or other content you choose to submit;
• information relating to returns, refunds, warranties or customer-service requests;
• IP address and approximate location;
• browser, device and operating-system information;
• website activity and cookie information; and
• other information you voluntarily provide to us.

We do not need to receive or store your full payment-card number. Payments are processed through the payment services available through our Shopify store.

We usually collect personal information directly from you when you:

• place an order;
• create or use a customer account;
• subscribe to marketing communications;
• contact us;
• submit an enquiry or form;
• leave a product review;
• enter a promotion;
• request a return, refund or warranty service; or
• otherwise interact with our website.

We may also receive information indirectly from businesses that help us operate the store or provide services to you.

For example, we may receive information from:

• Shopify and services connected to our Shopify store;
• payment providers;
• delivery and courier providers;
• marketing and communications providers;
• review platforms; and
• other service providers involved in processing an order or customer request.

Where we collect personal information indirectly, we will handle that information in accordance with the Privacy Act 2020, including the requirements that apply to indirect collection.

We collect and use personal information where it is reasonably necessary to operate Outdoor Shop NZ and provide our products and services.

This includes using your information to:

• process and fulfil orders;
• arrange payment and delivery;
• communicate with you about an order;
• provide customer service;
• manage returns, refunds and warranty requests;
• provide and manage customer accounts;
• respond to questions and enquiries;
• maintain accurate customer and order records;
• prevent or investigate fraud, misuse or security incidents;
• operate, maintain and improve our website;
• understand how customers use our store;
• personalise relevant website experiences;
• request, publish and manage product reviews;
• send marketing communications where you have subscribed or where otherwise permitted by law;
• measure and improve our advertising and marketing;
• comply with our legal and regulatory obligations; and
• establish, exercise or defend legal rights.

We only collect information that is reasonably necessary for the relevant purpose.

Some personal information is necessary for us to provide particular services.

For example, we need sufficient contact, delivery and payment information to process and fulfil an online order.

You do not have to provide personal information to us. However, if you choose not to provide information that is necessary for a particular service, we may be unable to provide that service or complete your order.

Outdoor Shop NZ uses Shopify's customer-account system.

When you use a customer account, Shopify may process information required to authenticate you and provide access to account features such as your order history, profile and saved customer information.

Depending on the customer-account functionality in use, Shopify may also send authentication or sign-in communications to the email address associated with your customer profile.

You are responsible for ensuring the email address associated with your customer information remains accurate and accessible to you.

Payments made through Outdoor Shop NZ are processed using the payment services available through our Shopify store, including Shopify Payments and, where selected by the customer, Afterpay.

Payment providers may collect and process information required to authorise and complete a transaction.

Outdoor Shop NZ receives information about the transaction, such as payment status and relevant transaction details, but does not need to receive or store your complete payment-card number.

The payment provider's own privacy terms also apply to information it processes directly.

We may disclose information such as your name, delivery address, contact details and relevant order information to businesses involved in delivering or fulfilling your order.

This may include courier, freight, fulfilment and shipping-service providers.

We only provide information that is reasonably necessary for those providers to perform the relevant service.

If you subscribe to Outdoor Shop NZ marketing, we may use your name, email address, preferences and relevant customer information to send you information about products, promotions, offers and other Outdoor Shop NZ updates.

We may use service providers to help us manage and deliver marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing does not affect transactional communications that we need to send in connection with an order, customer account or service request.

Outdoor Shop NZ uses Judge.me to help collect and display customer product reviews.

Where appropriate, order and customer information may be provided to Judge.me so that review requests can be sent and reviews can be associated with genuine purchases.

If you submit a review, information you choose to include in the review may be displayed publicly on our website.

Do not include information in a public review that you do not want other people to see.

Our website and the services that support it may use cookies and similar technologies.

These technologies can be used to:

• keep the website functioning correctly;
• remember preferences;
• maintain sessions;
• provide shopping-cart and customer-account functionality;
• protect the website from fraud and misuse;
• understand website performance and usage;
• measure marketing effectiveness; and
• support relevant advertising.

Technical information collected may include your IP address, browser type, device information, cookie identifiers and information about how you interact with the website.

Where required, you can manage non-essential data collection through the privacy or cookie controls made available on our website or through your browser settings.

Disabling some cookies may affect how parts of the website work.

We do not sell your personal information.

We may disclose personal information where reasonably necessary to businesses that help us operate Outdoor Shop NZ or provide services to you.

These may include:

• Shopify and Shopify-related service providers;
• payment providers;
• Afterpay where you choose to use its service;
• courier, freight and fulfilment providers;
• shipping and delivery service providers;
• marketing and email communication providers;
• Judge.me;
• website, cloud-hosting and technology providers;
• advertising and advertising-measurement providers;
• professional advisers where necessary; and
• government agencies, regulators, courts or law-enforcement bodies where disclosure is authorised or required by law.

We may also disclose personal information where reasonably necessary to investigate fraud, protect our rights or protect the safety and security of our customers, staff, systems or services.

Some businesses that provide services to Outdoor Shop NZ operate or store information outside New Zealand.

This may include technology, ecommerce, payment, marketing, review, advertising or cloud-service providers.

Where personal information is disclosed outside New Zealand, we will handle the disclosure in accordance with the Privacy Act 2020, including Information Privacy Principle 12 where applicable.

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, disclosure or alteration.

We also use established service providers, including Shopify, to operate important parts of our ecommerce platform and customer-account infrastructure.

No method of transmitting or storing information is completely secure. If we become aware of a privacy breach, we will assess and respond to it in accordance with our obligations under New Zealand privacy law.

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, to operate our business, or to meet legal, accounting, tax, fraud-prevention, dispute-resolution or other legitimate requirements.

Different types of information may therefore be retained for different periods.

When information is no longer reasonably required, we may delete it, anonymise it or otherwise securely dispose of it.

Under the Privacy Act 2020, you have the right to ask us for access to personal information we hold about you.

You can also ask us to correct information that you believe is inaccurate or incomplete.

To make an access or correction request, contact:

Outdoor Shop NZ Email: info@outdoorshop.nz

We may need to confirm your identity before providing access to personal information or making certain changes.

You may also be able to update some customer information directly through your Outdoor Shop NZ customer account.

If you have a question or concern about how Outdoor Shop NZ has handled your personal information, please contact us first so we can investigate it.

Email: info@outdoorshop.nz

You also have the right to make a complaint to the New Zealand Office of the Privacy Commissioner.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The current version will be published on the Outdoor Shop NZ website.

Where appropriate, we will update the Last updated date at the top of this policy.