Returns & refunds
Returns policy
We inspect all goods thoroughly before dispatch and aim to resolve any issues quickly.
Defective goods
We inspect all goods thoroughly before dispatch. Any goods returned as defective will be assessed — refunds may be declined if the defect is due to general wear, failure to follow care instructions, misuse, or third-party damage.
If goods are found to be defective at the time of receipt, we'll offer an exchange (subject to availability), store credit, or a refund to the original payment method.
Unless goods are faulty or sent in error, we do not cover return shipping costs. We recommend using tracked postage. If the item is too large for a return bag, we can reimburse your return shipping instead. Please note that replacements cannot be arranged until the returned item is received.
The above does not limit our obligations under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.
How to make a return
Email us at info@outdoorshop.nz
Include your order number, date of purchase, item description, a daytime contact number, and a photo of the fault or damage if possible.
We'll be in touch within 1–2 working days to arrange the best solution.
Do not return goods until you've received a return confirmation email from us.
Write your order number and name on the outside of the package when sending goods back.